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Every complaint gets a trackable ID, an acknowledgement within 1 business day, and a resolution target of 7 business days — as required of an RBI Authorised Dealer.

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Grievance SLA
Acknowledgement: Within 1 business day.
Resolution target: Within 7 business days.
If unresolved after 30 days you may escalate to the RBI Ombudsman (cms.rbi.org.in) quoting your complaint ID.

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