Refund & Cancellation Policy

This Refund Policy outlines the conditions under which refunds and cancellations are permitted for transactions executed via Quick Forex Limited.

1. Pre-Payment Cancellation

You may cancel a locked rate at any time before initiating payment at no cost. The lock simply expires after 10 minutes if payment is not made.

2. Post-Payment / Pre-Execution Cancellation

If you have made payment but the funds have not yet been disbursed to the beneficiary or currency has not been issued:

• You may request cancellation within 1 hour of payment by emailing support@quickforex.in with your order ID
• Cancellation is at our discretion subject to whether the transaction has entered the banking-partner pipeline
• Refund (if approved) is processed in 5–7 working days to the original payment instrument
• FX rate adjustment: if the prevailing market rate at cancellation is unfavourable to us, we deduct the rate-difference loss from the refund
• A processing fee of ₹250 (or 0.5% of the transaction, whichever is higher) is charged for accepted cancellations

3. Post-Execution — Non-Refundable

Once forex has been:

• Disbursed to the beneficiary (wire transfer / SWIFT)
• Issued as cash currency notes
• Loaded onto a forex travel card

The transaction is non-refundable. This is a regulatory requirement under RBI FEMA guidelines.

4. Failed Transactions

If a transaction fails due to:

• Beneficiary-bank rejection (incorrect IBAN/SWIFT/account)
• Compliance hold by correspondent bank
• Technical failure on our side

We will refund 100% of the transaction amount within 7 working days. Any third-party charges incurred (correspondent bank fees) may be deducted.

5. Cards & Travel Card Refunds

• Unused balance on a forex card can be encashed at the prevailing buy rate
• Card reissue charges are non-refundable
• Lost / stolen card replacement follows our card-issuer's terms

6. KYC Rejection

If your transaction is rejected post-payment due to KYC / compliance failure, the full amount is refunded to the original payment instrument within 7 working days.

7. How to Request a Refund

1. Email support@quickforex.in with your order ID
2. Include reason for refund and any supporting documents
3. Our team responds within 24 working hours
4. Approved refunds are processed within 5–7 working days

8. Disputes

For unresolved refund disputes, escalate to our Grievance Officer at companysecretary@quickforex.in. As a final recourse, you may approach the RBI Banking Ombudsman.